We require a 48 hour notice for all cancellations and rescheduling.
Please call 610-565-6627 to cancel all appointments. You may leave a msg if after hours or if we are busy helping other clients.
Cancellations less than 48 hours or No shows will be charged 100% of the full service charge as we do not have time to schedule another client in your place. You may gift your appointment to another person, just have them fill out the intake form above, tell them about the gratuity and where to park and give us a quick call to tell us who wil be taking your place. ( Groupon clients and any clients with Gift certificates are charged a $59 cancellation fee You will however retain your Groupon certificate to reschedule.)
If for any reason we can not charge your card, Gift certificate clients will forfeit their gift certificate.
We recommend you have a sitter in place in case your child is sick as we can not reschedule due to child home from school. We also can not reschedule when you are called in to work. We are happy to reschedule when you give us 48 hours cancellation notice.
On rare occasions we may wave the fee, however this is on a case by case basis. We must be strict with our policy as we have reserved this time just for you and cannot fill the slot without proper notice.
Our time is valuable please respect us by giving time to fill your appointment slot.
“Spa services can be dangerous in certain situations so it is extremely important that you are honest about any HEALTH ISSUES that we should be aware of. For example we CANNOT SEE YOU if you are in the first trimester of pregnancy, or have a cold sore, ring worm or rashes of any kind. Other things we may need a doctor’s note for or just adjust our treatment. If you do not disclose but come in any way we can not see you and will have to charge you a $59 cancellation fee. We will also charge that cancellation fee if you show up with sunburn.
In case of snow emergency, tornados, power outages etc, the facility will be closed for our safety and yours. No fee will be charged in dangerous conditons. We post our closings on our facebook site, Serenity Wellness Center.
Gratuity is not included in the price of the service. Nor is it included in your Groupon certificate. We ask that you bring cash for gratuity as we cannot accept credit or debit cards for gratuity. Standard gratuity is 15-25% or more of the pre-discounted service price. Please be generous with your therapist when earned. Please tell us if service is lacking in any way, as we rely on your feedback so that we may constantly improve services. We are aware that many receive the service as a gift and have no idea what the original price was so for your convenience, our receptionist will give you standard Gratuity suggestions based on the original pre- discounted price.
if you are late, you may not be able to receive my full appointment time. However you will still be charged for the scheduled service in full.
If you chose to give a written or video testimonial or review, we reserve the right to use that testimonial /review in advertisement and or marketing.
No refunds on gift certificate purchases, product purchases or appointments scheduled and not canceled within standard 48 hours cancellation notice.
By completing this intake and scheduling with Serenity Wellness LLC you agree that you have read and agree to abide by the following terms and conditions of all services at Serenity Wellness LLC DBA Serenity Massage & Spa, Serenity Counseling & Wellness:
I agree that I have filled out all information truthfully and fully, understanding that for some medical/psychological conditions and symptoms, treatments may be contraindicated.
All of the information I have provided is accurate and complete to the best of my knowledge. I take responsibility for alerting my technician of any changes to my health status, medications or treatments or treatments before each session.
I acknowledge that the practice of all treatments provided at Serenity Wellness LLC are not an exact science and no specific guarantees can or have been made concerning expected results.
If I experience pain or discomfort during any session, I will immediately inform the therapist so that they may adjust to my level of comfort or adjust treatment provided.
I further understand that all treatments provided by Serenity Wellness LLC should not be construed as a substitute for medical examination, diagnosis or treatment and that I should see a physician, chiropractor, psychiatrist, dermatologist, or other qualified medical specialist for any mental or physical ailment that I am aware of.
I understand therapists are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness and that nothing said in the course of sessions given should be construed as such.
I also agree to hold harmless Serenity Wellness LLC as well as any officers, employees, or contractors of the above company for any condition or result, known or unknown, that may arise as a result of any treatment that I receive today and in the future.
Children and pets
Registered Service dogs are always welcome but we cannot have you bring your other non- service pets. Unfortunatley we can not accommodate small children , infants, toddlers etc. For their safety and the comfort of other guests receiving treatments, please arrange for a sitter at home.
Parking & Location
We are located at 349 W. Baltimore Ave in Media PA on the corner of Baltimore Ave and Lemon Street, diagnonal from Hill's Seafood. We are in the little town of Media. If traveling south, we are at the end of Media on the right hand side. We are the last building in the block with the Wine and Spirts store. If you go down a very steep curved hill on the way to the Granite Run mall you have gone too far. If traveling North, from Granite Run, you will pass the Sterling Pig on the left and we are at the crest of the hill, on the left hand side.
YOU MAY PARK IN ANY OF THE SPOTS MARKED 349 TENANT PARKING ONLY.
BE AWARE GPS WILL OFTEN TAKE YOU TO 349 W. BALTIMORE PIKE. THIS IS THE WRONG ADDRESS!
Privacy and HIPPA
HIPPA Privacy Authorization Form **Authorization for Use or Disclosure of Protected Health Information (Required by the Health Insurance Portability and Accountability Act, 45 C.F.R. Parts 160 and 164)**
I authorize Serenity Wellness LLC to share my protected health information with my therapist . I recognize a call center may be utilized to review my information and or a front desk person may review this information for purposes of scheduling. Unless otherwise noted, my information shared is to remain private and not shared unless I give explicit written permission.
**2. Effective Period** This authorization for release of information covers the period of healthcare for all past, present, and future services.
**3. Extent of Authorization** The limits to my privacy shall not supercede the law. ( Ex, Therapist is legally required to report child abuse, elder abuse etc.)
** 4. Written Release of Information is required for my therapist to share my personal information with outside parties. Example, coordination of care with your doctor,or lawyer for auto or wkers cases.)
Please call us at 610-565-6627 if you have any questions regarding the above office policies. Thank you, Serenity Wellness LLC management.
** By scheduling you agree to all the above office policies/procedures.
Please complete our Intake form before calling to schedule
We have New client specials.
Please call us beforeBooking
Do not book online if you have a Gift Card or voucher.
Please call ahead for product pickup or scheduling.
We are a small facility and are open by appointment:
Reception is available:
Mon - Thurs 10-5,
Below are our hours available for scheduling.
Be aware not all therapists are available all times listed and some hours may be extended when necessary.
Saturdays are for Special events, girls day out parties, festivals and emergency appointments only.
|Mon||10:00AM to 7:00PM|
|Tues||10:00AM to 7:00PM|
|Weds||10:00AM to 7:00PM|
|Thurs||10:00AM to 7:00PM|
|Fri||10:00AM to 4:00PM|
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